TicketMate | Kontakt | Automatisiertes Strafzettelmanagement für Unternehmen und Flotten

FAQ

What is Ticketmate?

Ticketmate is a business process outsourcing service that takes over the complete management of penalty notices for fleet operators, service providers, and corporate customers. For our customers, we demonstrably reduce process costs, shorten turnaround times, and thereby increase profitability. We ensure a 100% recognition rate of the relevant data, which is extracted using a trained AI model, and we archive all incoming penalty notices in a legally compliant manner for 10 years. Ticketmate is aimed exclusively at business customers.

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What is Ticketmate not?

Ticketmate is not a software provider. However, we offer our customers a service portal that you can use together with your customers. We are also not a factoring provider. We can create fee invoices in the name of our customers; however, we do not integrate into the payment flow between our customers and their end customers. Ticketmate customers do not need to maintain additional staff—unlike pure software providers, where staff must be deployed to operate the system.

How does penalty-notice management work with Ticketmate?

Ticketmate provides an automated solution that takes over the entire process of handling penalty notices—from receipt through to invoicing the processing fee to the issuer. Our customers send penalty notices to us as a scan directly as a PDF, or we handle the scanning process for our customers. If requested by the customer, the fines themselves can also be paid directly. The data on the responsible driver can be provided in the system directly or—case-by-case—via an interface. For pool vehicles or vehicle handovers, drivers can be easily assigned via smartphone. This makes seamless documentation easy to ensure.

What services does Ticketmate offer?

Ticketmate offers a comprehensive full-service model that covers everything from data capture to authority notifications and fee invoicing. We tailor notification workflows individually to customer needs. Rules can be defined globally for a customer and customized down to individual vehicle responsible persons. We also provide a comprehensive process cost analysis and promise savings of at least 20%.

Who can use Ticketmate?

Ticketmate is aimed at fleet managers, mobility service providers, and corporate customers with their own vehicle fleet. It is also suitable for software-only providers that want to integrate penalty-notice management via data transfer.

What benefits does Ticketmate offer?

Ticketmate saves time and costs by taking over the entire penalty-notice management process while eliminating the risks of late payment and registered keeper liability. Mobility service providers receive a credit note for each penalty notice when Ticketmate is able to collect the processing fee. Processing fees for penalty notices from within Germany and abroad can be defined individually per customer. Driver changes for pool vehicles can be carried out directly via a QR code on the vehicle using a mobile device.

How is Ticketmate’s service billed?

Billing is based on different pricing plans tailored to the specific needs of fleet managers, mobility service providers, and corporate customers. The service is billed monthly. Credits for mobility service providers are issued quarterly when Ticketmate collects the processing fees.

Which processes are automated by Ticketmate?

Ticketmate automates the extraction of the relevant data with 100% accuracy and then executes the configured processing steps fully automatically: authority notifications using the data of the contractual partner or the responsible driver, forwarding penalty notices directly to drivers, and invoicing the processing fee. All commercial data can be exported for integration into the customer’s accounting system.

Can Ticketmate be integrated into existing systems?

Yes, Ticketmate can be integrated seamlessly into existing software solutions to ensure smooth administration. Data can be integrated in the following ways: a direct interface from the customer’s FMS, and data extraction from standard documents sent by email (rental agreement, handover protocol, etc.). For contracts with a minimum term of three years, Ticketmate contributes to the integration costs during onboarding.

How does onboarding work at Ticketmate?

Onboarding is simple and takes place in just a few steps. Once the client account has been set up, the customer can directly import the relevant data. Each customer is assigned an account manager and receives an introduction as well as a checklist of all activities. Ticketmate actively supports the onboarding process through to go-live.

Which customers is Ticketmate particularly suitable for?

Ticketmate is ideal for mobility service providers that offer vehicles through subscriptions, rental, or car sharing under their own registration and are therefore required to process authority notices. Experience shows that using Ticketmate becomes worthwhile from around 200 penalty notices per year. It is also suitable for smaller companies that do not want to dedicate full-time staff to administrative tasks.

What benefits do fleet managers gain from using Ticketmate?

Fleet operators can use Ticketmate as a white-label solution and, if desired by their corporate customers, integrate the service into their own product portfolio. For fleet managers’ corporate customers, there is no longer any need to maintain driver data in Excel lists or handle manual assignments. Authority notifications for corporate customers are ensured at all times. In addition, vehicle users can check themselves in and out of vehicles in the fleet.

Can Ticketmate be customized individually?

Ticketmate will always provide all features to all customers. We review each customer request individually and then decide on its priority for implementation. Notifications are already highly customizable today.

What security measures does Ticketmate offer?

Ticketmate’s infrastructure is hosted entirely in European and German Azure data centers and ensures the secure processing of all data in accordance with data protection requirements while protecting sensitive information against unauthorized access. If the customer wishes, the solution can also be integrated into the customer’s own Azure subscription.

How quickly does Ticketmate process penalty notices?

Ticketmate guarantees 100% extraction of the data within 24 hours after receipt in the scan mailbox. All defined processes are then executed immediately in less than 5 minutes: authority notification, driver notification, and fee invoicing. Clarifications that can only be handled by customers are excluded from this processing time.

How can I contact Ticketmate?

You can contact Ticketmate directly by email or phone to learn more about the services or to receive a tailored offer. The best option is to make use of our live demo offer directly via this link: Get in Touch – Live Demo Ticketmate.

Ticketmate GmbHKonrad-Zuse-Bogen 2282152 Krailling / GERMANY

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