Why Ticketmate?
Simply scan incoming penalty notices and send them to Ticketmate.
Ticketmate analyzes the documents, extracts the relevant data, and handles notifications to authorities and responsible drivers.
We take care of billing the processing fees and issue a credit note for each penalty notice.
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Pricing
Lower fixed costs and overhead. Benefit from the economies of scale of a specialized partner instead of building in-house capacity.
Relieve teams of routine tasks and redirect time and budget back to strategy, product, and customer value.
Scale capacity up or down as required—without idle costs. Growth and seasonal effects can be absorbed flexibly.
Direct access to established processes and specialist know-how—without long learning curves or recruitment risks.
Binding SLAs, measurable precision, and fast turnaround times ensure stable processes and transparency.
Mitigate disruptions, meet compliance requirements properly, and clearly define liability—with professionally safeguarded processes.
Services
The Scan Mailbox function provides a central mailbox for each customer, through which incoming penalty notices from authorities are received centrally and stored for three years in accordance with German regulations.
Master data management enables the minimum required master data to be entered for billing processes, the automatic allocation of rental periods to customers, as well as the import of vehicle, customer, and responsible-party data via an interface.
Within driver management, drivers can independently manage their responsibilities for vehicles. The allocation of vehicles according to rental periods is possible, and a driver history allows responsibilities to be tracked.
Data extraction ensures the 100% accurate capture of relevant information from penalty notices, including authority addresses, the time of the violation, and the vehicle license plate.
Through the interface, fleet management systems (FMS) can transfer data directly to Ticket-ID, and access to existing vehicle documents such as rental agreements is possible.
Smart device support enables fast vehicle reassignment via smartphones, the management of vehicle information via QR code, and prevents planned vehicle blocking when a driver change takes place.
Notifications are sent to the authorities in due time, customers can be informed, and it is possible to customize notification rules individually for drivers.
Via the dashboard, customers can access real-time statistics. It also offers the option to export statistics for defined periods and provides an overview of the processing status of penalty notices.
Fee billing enables the invoicing of processing fees for penalty notices from Germany and abroad, offers dunning procedures for outstanding payments, and provides credit notes for incorrect tickets.
User
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Mobility service providers require centralized ticket management to avoid costs caused by late payments and downtime.
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Fleet management service providers rely on automated solutions to efficiently manage fines and avoid legal consequences.
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Companies with their own fleet need simple ticket management to ensure timely payments and cost efficiency.
Learn how mobility providers and fleet operators use Ticketmate in their day-to-day business — from the initial authority notification and automated processing through to transparent fee billing. Authentic insights into digital processes, noticeable relief for teams, and solutions that truly work in day-to-day operations.
“Ticketmate noticeably relieves our team and creates clearly structured processes for handling our penalty notices. Especially with complex fee rules, we now have a reliable partner at our side.”
“Ticketmate takes over the entire penalty notice management process for us in the background. The processes run automatically, costs are predictable, and our team can focus on its core business.”
“Ticketmate noticeably relieves our team and creates clearly structured processes for handling our penalty notices. Especially with complex fee rules, we now have a reliable partner at our side.”
“Ticketmate takes over the entire penalty notice management process for us in the background. The processes run automatically, costs are predictable, and our team can focus on its core business.”
“With Ticketmate, we found a solution that integrates smoothly into our systems and takes a great deal of work off our employees. Penalty notices are now processed almost fully automatically.”
“By digitizing the entire penalty notice process with Ticketmate, our employees experience noticeable relief. At the same time, we retain full visibility over all processes at all times.”
“With Ticketmate, we found a solution that integrates smoothly into our systems and takes a great deal of work off our employees. Penalty notices are now processed almost fully automatically.”
“By digitizing the entire penalty notice process with Ticketmate, our employees experience noticeable relief. At the same time, we retain full visibility over all processes at all times.”
Clients
Contact
Ticketmate GmbH
Konrad-Zuse-Bogen 22
82152 Krailling
